Making a Reservation
How do I reserve my room?
Our reservation process is so simple. Select the desired island destination, enter the dates of arrival and departure, choose the type of Accommodation (e.g. Hotel) and enter the number of guests. Click the Search to find all available Hotels, Villas, Studios, & Apartments & those which are on request. A list of Hotels, Villas, Studios, & Apartments will appear on the screen with prices for the selected period. For more information, click the ''Price'' button of the property or the Photo. After property selection you can see descriptions, photos, facilities, distances and extra information. On the same page room types and rates are returned to your screen, you will be able to choose the rate you desire by selecting number of rooms (1, 2, 3) that you need. After by selecting the number of the desired room type you can check the Total Cost for your staying at this room type and then clicking on the ''Book Now'' button which is down below the extra information. After you have selected your desired room type and the number of this room type, you will be taken to a form for your details. At this page you can ensure the total cost which is at the left side, the departure and the arrival dates of your reservation. Then you will need to fill in the blanks on ''Personal Information'' section. Be sure your name and email address are spelled correctly. -After you fill out all of the needed information, press once again the "Book Now" button to proceed with the payment. You will be taken to our banks' secure page for the payment. -Your reservation will be confirmed by e-mail. If further correspondence is necessary, a Customer Care agent will reply back to you with an email or a call within 24 hours.
Is it safe to use my credit card?
Yes. We take this matter very seriously. To ensure your security we use a banks’ secure payment page (Emporiki Bank), which encrypts the credit card number and encodes it into a non-usable form. The encryption process is certified by VeriSign. Furthermore our payment banks’ secure payment page features 3D secure technology certified by VISA and MasterCard.
What credit card types are accepted for reservation?
VISA, VISA Electron, MasterCard and Maestro cards are accepted for payment of reservation.
My credit card number is correct, but the banks’ secure page is not accepting it. Why?
There are a few possibilities: • You have reached your credit limit. • The card expiration date precedes the reservation date. • There is a computer error.
Can I specify where I would like my room locate (preferred floor, next to pool, etc.)?
You can send us an email to our e-mail address with such requests and we will send them to the accommodations. The accommodation staff will do their best to accommodate special requests. We cannot guarantee that your requests will be granted because they are subject to availability.
Is the room rate per person or per night?
All rates are per room, and are quoted on a nightly basis unless otherwise specified. Some rates may require special identification. Taxes and fees are included unless otherwise specified in the detailed Rate Rules. Extra people, children, roll-away beds and incidentals may be subject to additional charges.
What about the special discounts?
If you need a special discount send us an email with your comments to our e-mail address and we will reply to you within 24 hours.
I should receive a discounted rate. How do I get this?
The rates displayed are the only rates available to this site for making reservations. These rates may include government, corporate, or senior discounts. You may need special documentation at check-in to confirm you are qualified to receive that rate. Please do not expect to receive such a rate at check-in without the proper identification even if you have selected to book it online.
Confirming a Reservation
What happens when I make a reservation?
When you make a reservation and pay online you will receive an e-mail with a receipt for the payment of reservation from the Emporiki Bank (this bank offers the secure payment services for our website). Also you will receive automatically an e-mail from our website with details of your reservation and a ‘’reservation number’’ which should be kept and used with any future correspondence with us. You can use this reservation number in our website for checking your reservation process or cancel it.
How long will it take to respond to my reservation request?
After reservation you will receive automatically an e-mail with the reservation number, the confirmation and details of your reservation.
How do I check on my request for a property?
You may view your reservation using the "Cancel/Change Order" link. Always feel free to contact us with any inquiries regarding your request. For fastest service, please include your "Reservation Number" which you will receive after you submit your booking.
When will my reservation be at the hotel?
It takes a minimum of 24 hours before your reservation details reach the lodging's computer system. Rest assured the room is booked; however, the hotel simply has not entered your details into their system yet.
Once I have made my reservation, will I receive any written confirmation from the hotel?
No. The email confirmation you receive from us is all you will need. It displays your Reservation Number, the hotel information, the room type(s) you booked, the number of nights you will stay and the total amount.
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